Privacy Policy
Effective Date: June 1, 2026
Williamson County Mattress Recyclers (“Williamson County Mattress Recyclers,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://wilcomattresspickup.com, request an estimate, schedule a mattress pickup, communicate with us, or otherwise use our services.
1. Information We Collect
Depending on how you interact with us, we may collect:
Information You Provide
Your name
Email address
Telephone number
Pickup or service address
Billing and payment information
Details about the mattresses, box springs, bed frames, or other items you want removed
Photographs you submit for an estimate
Preferred pickup dates and scheduling information
Messages, reviews, feedback, and other communications you send us
Payment information may be processed by a third-party payment provider. We may not directly receive or retain your complete payment card information.
Information Collected Automatically
When you use our website, we or our service providers may automatically collect certain information, including:
Internet Protocol (IP) address
Browser and device type
Operating system
Referring website
Pages viewed and links selected
Date and time of visits
General geographic location
Website usage and performance information
Cookie and similar technology identifiers
Information From Other Sources
We may receive information from booking platforms, payment processors, advertising providers, website analytics services, social media platforms, referral partners, or other service providers when you interact with us through those services.
2. How We Use Information
We may use collected information to:
Provide estimates and mattress recycling or pickup services
Schedule, confirm, update, and complete appointments
Communicate with you about your request or service
Process payments and provide receipts
Respond to questions, reviews, or customer-service requests
Maintain and improve our website and services
Understand how visitors use our website
Prevent fraud, misuse, and security incidents
Maintain business and tax records
Comply with applicable laws and legal obligations
Protect our rights, customers, employees, property, and operations
Send promotional communications when permitted by law
You may unsubscribe from promotional emails by using the unsubscribe instructions included in the message or by contacting us. You may still receive non-promotional communications concerning estimates, appointments, payments, or completed services.
3. Cookies and Similar Technologies
Our website may use cookies, pixels, analytics tools, and similar technologies to operate properly, remember preferences, understand website traffic, measure advertising performance, and improve the customer experience.
You can adjust cookie settings through your browser. Blocking some cookies may cause certain website features to function incorrectly.
Where required by applicable law, we will provide an opportunity to manage nonessential cookies or opt out of qualifying targeted advertising, sales, or sharing of personal data.
4. How We Disclose Information
We may disclose personal information to:
Website hosting and technology providers
Scheduling and customer-management providers
Payment processors
Email, telephone, and text-message providers
Analytics and advertising providers
Professional advisers, such as attorneys, accountants, and insurers
Recycling facilities, contractors, or service partners when needed to complete a requested service
Government agencies, courts, law enforcement, or other parties when required by law
A buyer, successor, or other party involved in a merger, acquisition, financing, reorganization, or sale of business assets
These parties may receive only the information reasonably necessary for their services or the applicable business purpose.
We do not sell personal information for money. We also do not knowingly sell sensitive personal data or personal data belonging to children.
5. Text Messages and Telephone Communications
If you provide a telephone number, we may call or text you regarding estimates, appointment scheduling, arrival times, service updates, payment, and other matters related to your request.
Message and data rates may apply. Message frequency may vary. You may opt out of promotional text messages by replying STOP. For assistance, reply HELP or contact us using the email address below. Opting out of promotional messages does not prevent necessary service-related communications when permitted by law.
We do not sell or share mobile opt-in information with third parties for their own independent marketing purposes.
6. Data Retention
We retain personal information only for as long as reasonably necessary to provide services, maintain business and financial records, resolve disputes, enforce agreements, comply with legal obligations, and fulfill the purposes described in this Privacy Policy.
Retention periods may vary based on the type of information and the reason it was collected.
7. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. You provide information electronically at your own risk.
8. Your Privacy Rights
Depending on where you live and which laws apply, you may have the right to:
Confirm whether we process your personal data
Access personal data we maintain about you
Correct inaccuracies in your personal data
Request deletion of personal data
Obtain a portable copy of certain personal data
Opt out of qualifying targeted advertising, the sale of personal data, or certain profiling
Appeal a decision concerning a privacy request
Exercise your rights without unlawful discrimination or retaliation
To submit a privacy request, email [email protected] with the subject line Privacy Request. Please describe your request and provide enough information for us to reasonably verify your identity.
If we deny your request, you may appeal by emailing the same address with the subject line Privacy Request Appeal and explaining why you believe the decision should be reconsidered.
We may request additional information to verify your identity or authority to make the request. Authorized agents may submit requests where permitted by law, but we may require proof of authorization and verification of the consumer’s identity.
Certain information may be exempt from a request under applicable law. These rights apply only to the extent required by applicable law.
9. Sensitive Personal Data
We do not intend to collect sensitive personal data unless it is reasonably necessary to provide a requested service or comply with the law. Please do not submit Social Security numbers, government identification numbers, medical information, account passwords, or other unnecessary sensitive information through our website or email.
We do not knowingly sell sensitive personal data.
10. Children’s Privacy
Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information to us, please contact us so we can investigate and delete the information where appropriate.
11. Third-Party Websites and Services
Our website may contain links to websites or services operated by third parties. We do not control and are not responsible for their privacy, security, or content. You should review the privacy policy of each third-party service before providing personal information.
12. Visitors From Outside Texas
Williamson County Mattress Recyclers operates primarily in Texas. If you access our website from another jurisdiction, your information may be processed and stored in the United States, where privacy laws may differ from those in your location.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, legal obligations, or data practices. When we make changes, we will post the revised policy on our website and update its effective date.
Your continued use of our website or services after an updated policy is posted constitutes acknowledgment of the revised policy to the extent permitted by law.
14. Contact Us
15. Non-sharing Clause:
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
16. Regarding sms/text messaging users opt in via the form on the website and will receive 1 to 3 non-marketing messages per each contact monthly, and only on months when an appointment has been scheduled.
If you have questions about this Privacy Policy or want to exercise a privacy right, contact:
Williamson County Mattress Recyclers
Email: [email protected]
Website: https://wilcomattresspickup.com/